Ever dreamed of working in a gaming company? Ever wondered how it’s like to be in a dynamic workplace filled with other gaming aficionados like yourself?
Here’s your chance to get in!
mobiusgames , the leading pioneer in the games publishing industry in Southeast Asia, is currently offering the following positions:
Senior Game Representative
Responsibilities:
- Monitor and coach G-Reps.
- Check email for updates and disseminate information to team members.
- Check manpower (attendance, headcount, break schedules).
- Assign unassigned tickets to G-Reps.
- Proofread G-Rep tickets before sending to ensure quality responses.
- Escalate tickets to Tier 2 mailbox when needed.
- Take note of resolved and unresolved tickets.
- Send End of Shift Report to the Team Leader everyday.
- Contribute email templates, standards for chat monitoring and email tips/guidelines.
Requirements:
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- Required skill(s): Excellent English communication, customer service skills, computer and internet proficient.
- At least 2 years of work experience in a call center, with 1 year in a Team Lead capacity.
- Familiarity and interest in online gaming.
- Must be willing and able to work in shifts including graveyard, holidays and week-ends.
Game Representative
Responsibilities:
- Ensures superb gaming experience through fast and effective resolution of issues reported by players.
- Documents and reports feedback given by customers for continuous improvement of processes and procedures.
- Manage customer inquiries by providing complete information about services.
- Ensures complete customer information is obtained including specific error message or problem.
- Provides responsive and competent email support to customers in areas of product features by handling inquiries in a timely manner.
- Provides email support services as scheduled and fill in for others in accordance with the “all hands on deck” philosophy.
- Maintains customer satisfaction according to the current levels of measurements.
- Completes ongoing training programs in order to use the skills and knowledge acquired to answer inquiries about company operations, product and version information and marketing programs.
- Investigates problem situations to determine appropriate method of resolution. Escalate to second level using appropriate procedures.
Requirements:
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- Required skill(s): Excellent English Communication, Computer and Internet Proficient
- At least 1 year of work experience in a call center.
- Familiarity and interest with online gaming.
- Must be willing and able to work in shifts including graveyard, holidays and week-ends.
Interested applicants must send their resumes to jcmalvar |at| mobius.ph .
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mobiusgames is on:
waa sayang di ako pwede diyan ^^ kakagraduate k p lng HS
Hey Katropa! i want to try GONG onLine.
Gusto ko sana maging game tester, i would really loved to.
WELCOME ba maging kaTropa kung affiliated lang ako sa Gunbound?
mail me if you need 1
hehehe…
PAWN ON!! ^^,
lol.. that’s so gay.. must have worked at call center? what for?
lmao.. goodluck to ya anyway XP
@katropa
hi mo nalang ako kay katy =D
@Arch_Clan
Don’t worry, katropa. You can participate pa naman and contribute your talents to the community if you really want to.
Ano ba talent mo? Magaling ka ba magdrowing? Magsulat? Just let me know, para we can feature your talent somehow. 
@ CpachByron
Thanks for the interest, Katropa. Well, konting antayan na lang. Malapit na po ilaunch ang GONG! on Open Beta. Anytime next week na. Drop by regularly here for details.
Sige, update ko kayong lahat pag kinailangan uli namin ng tester. 
@ john412
Well, we need someone with the experience and skills of someone who have previously worked in a call center to ensure our gamers of the best game support services that the industry can offer. Katy who?
hmm.interesting positions….pede ba part time dyan? ^__^
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